- Support
- FAQ
Support FAQ — help center and tickets
- Published 2 months ago
- | C4P ID: 19952
Summary
How help works on Cyprus4People: Docs and Tickets.
Content
How help works on Cyprus4People: documentation and support tickets.
Channels
- Docs —
/docs/(FAQ, how-to, reference, changelog) - Tickets — create at
/dashboard/ticket-form/, list at/tickets/ - Guides —
/guides/ - Roadmap —
/roadmap/(initiatives, not changelog)
Opening a ticket
Main fields: Title, Problem, optional Screenshots (up to 5 JPG/PNG).
FAQ
What is a ticket?
A request to staff via the Ticket Form — not a public Doc.
Doc or ticket?
How-to / what-is → /docs/. Personal issue or bug → ticket.
Which fields do I fill in?
Title + Problem; screenshots if useful. Leave staff-only fields alone unless needed.
Where do I see my tickets?
Open /tickets/ after you are signed in.
How do I open one?
Go to /dashboard/ticket-form/ or New → Ticket.
Who replies?
Staff. It is not a public chat between members.
Roadmap vs changelog?
Roadmap = initiatives. Changelog = Doc type changelog under /docs/.